9th December – Guest Comments Wednesday!

Wouldn’t it be nice if all hotels would participate in #guestcommentswednesday on Twitter? Well, here we are, it’s Wednesday again, yesterday’s dust storm has blown away and left us with little sand dunes everywhere, and we’ve got our latest guest comments to share with our readers:

To be honest, we have been waiting for somebody to pull the “Fawlty Towers” card, just so we could post the following management response on TripAdvisor:

Dear kiwimark75,

What do you expect out of a Torquay hotel window? If it was up to us, we would also prefer to see four filled lakes rather than the current two and some grass and plants around our property. Unfortunately, our influence ends right outside our front door. Having said that, we are in regular talks with the local authorities and progress is being made week by week. The third lake is nearly ready for filling and the fourth lake is being prepared, too.

I’m glad you pointed out the music and I would like to thank you for doing so – one of the good things about TripAdvisor reviews is that it brings such matters to our attention. Over the last few weeks we were so busy getting things up and running that small (but still important!) matters like this slipped through the net. I have looked at our music system and it seems extremely powerful – we’ll load some additional music in the coming week.

Please accept my apologies for the unannounced fire alarm testing, which resulted from a misunderstanding between outside contractors and our in-house staff. We have now addressed this situation and I am positive that all future fire alarm tests will be communicated to our guests in advance.

We would be happy to welcome you back to the Bonnington if you are thinking of returning to Dubai in the future, even it is just for a drink or two in our Healey’s Bar. I promise you that there will be no out of date kippers to kill you, and no conversations over breakfast with senile retired Army Majors or dear old things who are as deaf as posts.
And the owner will neither abuse you when you ask a simple question nor, despite the fact you’re watching, take physically to an English-impaired waiter from Barcelona…

Many thanks, best regards and “¿Qué?”,

Alan Bostock
General Manager

We’d really like to do a “Mind Your Language” inspired managment response next or maybe a “Are you being served?” themed one…

Dear OC_Adventurer,

Many thanks for taking the time to provide us with an extensive review of our property following your recent stay with us!

I am glad you thought that our rooms were wonderful.

I appreciate your disappointment about being unable to have alcoholic beverages delivered to your apartment. This is actually due to local licensing regulations, but should have been explained better to you at the time. We have now added an additional paragraph to our guest directory that explains this matter and will also update our booking confirmations.
I would just like to clarify that guests in apartments can, of course, consume alcoholic beverages that they have bought, say, in the duty free shop at the airport and brought with them to the hotel. Local laws, however, do not allow us to serve alcohol in the apartments or to carry it openly through other unlicensed areas of the hotel, e.g. the lobby.
All apartments do have a fridge, which is one of the reasons we did not include a minibar in these units.

Dishwashing detergent and washing powder will very shortly be available in our lobby shop and an initial supply of both will also be left in each apartment.

Thank you for your kind words concerning Duminda – I have already passed your comments on to the Front Office Manager and to Duminda.

We will also look at how we can improve the handling of advance requests for tours and similar services and I trust that we will come up with a way that will ensure a more seamless service.

We have already fine-tuned our key cutting procedures and, barring any technical glitches, keys can now be cut more or less immediately.

Additional wireless access points are planned and the wifi coverage will then be much improved.

Dear OC_Adventurer, once again, many thanks for your constructive comments. When I first started here, the hotel was only a hole in the ground – much has happened since then and I am extremely positive that in the not too distant future, we will be “in that realm”. Feedback like yours does help us to get there faster.

Best regards,

Alan Bostock FIH
General Manager

TripAdvisor Review no. 28...

Our homepage: Bonnington Jumeirah Lakes Towers, Dubai

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About bonningtontower

The Bonnington Hotel Dubai is located in the heart of Jumeirah Lakes Towers along Sheikh Zayed Road, just opposite Dubai Marina and in walking distance of Jumeirah Lakes Towers metro station. It is a 5-star hotel with 208 luxurious rooms and suites (all non-smoking), 272 deluxe serviced hotel apartments, 5 restaurants and bars, 4 conference suites and a 450sqm conference centre with ballroom. The hotel also boasts a Leisure Deck on the 11th floor with infinity pool, state of the art gym, pool bar, Jacuzzi, steam room and sauna as well as a ladies hairdressing salon.

Posted on December 9, 2009, in Bonnington Guest Comments and tagged . Bookmark the permalink. Leave a comment.

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