Ali Qasim Syed
This time, meet Ali Qasim Syed, the Bonnington’s Guest Relations Supervisor.
Ali was born in Islamabad, Pakistan, and, after completing his BA in Business, started working for a telecom company in his hometown in 2001. In his role, he was responsible for customer relations, a fact that made him an ideal candidate to join the hospitality industry, which he did in 2004 when he joined Starwood Hotels & Resorts in Dubai.
He was voted “Star of the Month” in May 2006 and also nominated for the prestigious “Concierge of the Year” award in 2006.
In 2008, Ali joined the pre-opening team of the Monarch Hotel on Sheikh Zayed Road as a Concierge Shift-in-Charge.
A year later, he became part of the Bonnington family and his pre-opening experience came in handy when we established our Guest Service department, policies, and procedures.
On a day to day basis, Ali looks after our guests, assists them with booking itineraries or puts together activities or sightseeing tours for them. His aim is to ensure that all guests have a memorable experience at the Hotel and become part of the Bonnington family while they’re with us.
Ali’s fast becoming a well-known face at the Bonnington and often gets mentioned in guest comments and reviews, for example this review on TripAdvisor.
In his spare time, Ali loves to play and watch cricket, or you can find him walking along the beach enjoying time with his family.
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